Have a web emergency? We'll fix your site free! →
Main Menu
Menu
Main Menu
Hosting Add-ons · Priority Support

WordPress Priority Support on Every Plan

When your site has a problem, every minute in a queue costs you. That’s why fast, expert support is built into every WP Farm plan.

  • Short wait to a first reply
  • Level 2 WordPress experts
  • 24/7, nights and weekends
  • Included at no extra cost
Pick a Plan
Talk to an Expert
  • Trusted WP Experts Since 2008
  • Trustpilot Excellent ★ 4.3
  • Included on Every Plan

Every ticket getsIncluded

  • Level 2 WordPress expertsNo scripts and no first-line runaround
  • 24/7, nights and weekendsTickets handled around the clock
  • Outages go to the topPlus free emergency support
  • Same speed on every planPersonal through Enterprise

No add-on to buy. See plans

Fast support isn’t a premium tier

Plenty of hosts sell faster help as an upgrade. Switch views to see what comes standard here.

6 slowdowns, help is slowAll 6 fixed, help is fast

First replyHours in a queue before anyone looks.A short wait to a first expert reply.
SlowFast
Who answersA first-line agent reading a script.A Level 2 WordPress expert.
ScriptedExpert
HoursBusiness hours, then a wait until morning.24/7, nights and weekends.
Limited24/7
Site downStuck in the same queue as everything else.Outages jump to the top, plus free emergency support.
QueuedFirst
What countsOnly narrow issues are in scope.Bugs, questions and change requests all count.
NarrowEverything
PriceFaster help is a paid upgrade.Included on every plan.
UpsellIncluded

Typical host support, not a specific company.Talk to an expert

What priority support includes

Fast replies and real depth, on every plan we host.

Site completely down?Outages go straight to the top. We also offer free emergency support for site-down problems.

Speed

  • Short wait to a first reply
  • Fast replies even at busy times
  • Problems solved while they’re small

Experts

  • Level 2 WordPress experts
  • Know cPanel, Cloudflare and WooCommerce
  • Same team for every customer

Coverage

  • 24/7, nights and weekends
  • Bugs, questions and change requests
  • Outages treated as urgent

Cost

  • Included on every plan
  • No upgrade to buy
  • Nothing to turn on

Expert help, without the upsell

Here is how support usually works, and how it works at WP Farm.

What gets done
Budget hostTicket queue
Premium support planPaid add-on
WP FarmEvery plan
WordPress experts on every ticket
No
Varies
Yes
24/7 coverage
Varies
Yes
Yes
Outages handled first
Varies
Yes
Yes
Every request counts
Varies
Varies
Yes
Same team for every customer
No
No
Yes
No extra cost
Yes
No
Yes

From ticket to fixed

Open a ticket and an expert takes it from there.

  1. 1

    Open a ticket

    From your client portal or the contact form.

  2. 2

    An expert picks it up

    A Level 2 WordPress expert, not a script.

  3. 3

    We find the cause

    We dig into the real cause, not just the symptom.

  4. 4

    Fixed and confirmed

    Most issues are solved in one conversation.

Site down? Free emergency support is there for the fastest help.

Priority support comes with every plan

Pick any plan and you get the same fast, expert support.

Managed WordPress Hosting

Priority support included

Fast, expert support comes with every plan.

Pick a plan

$35$55$90$120per month, 1 site, 35,000 visits a monthper month, 2 sites, 65,000 visits a monthper month, 3 sites, 75,000 visits a monthper month, 4 sites, 100,000 visits a month
  • Priority support on every ticket
  • Level 2 WordPress experts
  • 24/7, nights and weekends
  • Outages handled first
  • Free emergency support
  • Daily offsite backups
  • Forced updates
  • Free migration
Choose Starter
Choose Growth
Choose Plus
Choose Pro

Business plans start at $140 per month.

Emergency Fix

Free with hosting

Hacked, broken or offline? Host with WP Farm and we fix it free.

$0repair fee
  • Hacked, broken or offline WordPress sites
  • You pay only for a month of hosting
  • No contracts
  • Secure intake form for logins
  • Tell us the impact level, P1 to P4
  • Free migration to WP Farm
Fix My Site Free

Hosting starts at $35 per month

Fast support is never an upsell

Priority support is part of every plan from Personal to Enterprise. There’s no add-on to buy and nothing to turn on.

More hosting add-ons

Priority Support is one of four add-ons. The same expert team handles every one.

They fixed our broken database properly within hours and added monitoring to prevent a repeat.
WP Farm customer

4.3 out of 5

Rated Excellent by our customers on Trustpilot.

Read Our Reviews

Priority support questions

Straight answers about how we help.

Still unsure? Ask a WordPress expert

Is priority support really on every plan?

Yes. It’s built into every plan from Personal to Enterprise at no extra cost. Your tickets go to Level 2 WordPress experts, with no upgrade to buy.

Is it a different team?

No. You reach the same Level 2 WordPress experts who handle all our support. Every customer gets full depth and fast replies.

Does it work 24/7?

Yes. Support runs around the clock, not just business hours. Day or night, your ticket goes to our expert team.

What if my site is completely down?

Outages are always urgent and go straight to the top. We also offer free emergency support for site-down problems.

Do I need to upgrade for faster support?

No. Support speed is the same on every plan. Bigger plans add resources and services, not faster help.

Is there a catch?

No. It comes with your hosting at no extra cost and there’s nothing to turn on. You get it from the day your site goes live.

Fast, expert help on every plan.

No upgrade to buy. Pick a plan and we’ve got you covered.

Pick a Plan
Talk to an Expert