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Table of Contents

Terms of Service & User Agreement

Last Updated: June 21, 2026 (Version 3.0)

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY

BY SIGNING UP FOR, ACCESSING, OR USING ANY SERVICES PROVIDED BY WP FARM HOSTING LLC, YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

This Agreement contains important information about your rights and obligations, including limitations and exclusions that may apply to you. Please pay particular attention to:

  • Backups and Data Loss (Section 4) — we provide managed backups as a convenience and audit them regularly, but we do not guarantee them and are not liable for backup failure, corruption, or inability to restore. You must keep your own independent backups.
  • Limitation of Liability (Section 14) — this caps what you can recover from us.
  • Automatic Renewal and Billing (Section 2) — your services renew automatically unless cancelled.
  • Binding Arbitration and Class Action Waiver (Section 21) — this affects how disputes are resolved.
  • Your Indemnification Obligations (Section 15).

If you do not agree to these Terms of Service, do not use our Services. Your use of our Services constitutes acceptance of these Terms.

Key Points

  • You must be 18 years or older to use our Services.
  • You are solely responsible for maintaining independent backups of all your data.
  • We may suspend or terminate Services for violations of these terms.
  • These terms may be updated; we will provide notice as described in Section 26.

Definitions

  • “Company,” “we,” “us,” or “WP Farm” means WP Farm Hosting LLC.
  • “Services” means the managed WordPress hosting, WordPress management, performance, security, migration, support, backup, and related services provided by Company.
  • “Customer,” “you,” or “your” means the party that orders or uses the Services.
  • “Customer Content” means all data, files, code, databases, and materials uploaded, stored, or transmitted by Customer through the Services.
  • “AUP” means the Acceptable Use Policy set forth in Section 8.
  • “AI/ML” means artificial intelligence and machine learning technologies.

1. Acceptance of Agreement

By signing up for, accessing, or using the Services, you agree to be bound by this Agreement and all policies incorporated by reference, including the AUP in Section 8. This Agreement applies to all Services ordered through your account. In the event of any conflict between this Agreement and any order form or other communication, this Agreement controls.

2. Term, Renewal, and Cancellation

  1. Term. The initial term of this Agreement is the period set forth at signup (the “Initial Term”) and begins when Services commence.
  2. Automatic Renewal. UNLESS YOU CANCEL BEFORE THE END OF THE THEN-CURRENT TERM, YOUR SERVICES WILL AUTOMATICALLY RENEW FOR SUCCESSIVE TERMS OF EQUAL LENGTH, AND YOU AUTHORIZE COMPANY TO CHARGE YOUR PAYMENT METHOD ON FILE AT THE THEN-CURRENT RATES FOR EACH RENEWAL TERM. We will send a renewal reminder to your account email a reasonable time before each renewal. If your payment method expires and you do not update it, you remain responsible for amounts due.
  3. How to Cancel. You may cancel at any time through your account dashboard or by contacting our support team. Cancellation takes effect at the end of your then-current term. You will not be charged for the next renewal term provided you cancel before it begins. Domain renewals may be processed up to fourteen (14) days in advance of the expiration date unless you request otherwise.
  4. Refunds. Fees already paid for the current term are non-refundable except as required by law or as expressly provided in any applicable money-back guarantee published on our website. Prepaid fees for whole months remaining after the effective date of a Company-initiated cancellation (other than for your breach) may be refunded, less setup fees, migration or design services, and any prepayment discount.
  5. Termination by Company. Company may suspend or terminate Services (i) for nonpayment, (ii) for violation of this Agreement or the AUP, (iii) if your use disrupts or threatens the stability, security, or operation of our infrastructure or other customers, or (iv) if the Services become unlawful or commercially impractical to provide. Where the cause is your breach, no refund is due and you remain liable for all amounts accrued through termination.

3. Customer Responsibilities

  1. You are solely responsible for the quality, content, legality, and operation of Customer Content and of your website, store, and any goods or services offered through it, including handling your end users’ orders, inquiries, and complaints.
  2. You will cooperate with Company as reasonably needed to provide the Services, provide any required equipment or software on your side, and keep your contact and billing information current and accurate.
  3. You are responsible for any required disclosures to your end users regarding your website and its features.
  4. Security. You must implement and maintain reasonable security measures, including strong account credentials and, where available, two-factor authentication; applying security updates to your applications, plugins, and themes in a timely manner; and promptly notifying Company of any suspected security breach or compromise. Failure to maintain reasonable security may result in suspension or additional remediation charges.
  5. Backups. Notwithstanding any backup features Company provides under Section 4, you remain solely responsible for maintaining independent, off-site backups of all Customer Content.

4. Backups and Data Loss

  1. Managed Backups as a Convenience. As part of the managed Services, Company performs automated backups (which may include daily, weekly, and monthly backups stored with cloud or S3-compatible providers) and conducts regular integrity audits and monitoring of those backups as a matter of good operational practice. We take reasonable, commercially appropriate steps to maintain usable backups of your site.
  2. No Guarantee. THESE BACKUP FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AS A CONVENIENCE ONLY. THEY DO NOT REPLACE YOUR OBLIGATION TO MAINTAIN INDEPENDENT BACKUPS. COMPANY MAKES NO WARRANTY OF ANY KIND REGARDING THE AVAILABILITY, COMPLETENESS, ACCURACY, INTEGRITY, OR RESTORABILITY OF ANY BACKUP. You expressly acknowledge and agree that:
    • Backups may fail, be delayed, be incomplete, be captured in an inconsistent state, or fail to preserve referential integrity, file permissions, ownership, or attributes;
    • Backups may become corrupted, and restoration may be partial, unsuccessful, or impossible;
    • Backup retention periods may change without notice, and backups beyond the retention period are automatically deleted;
    • Third-party storage provider outages, failures, or data loss are beyond Company’s control;
    • You must regularly test restores and maintain separate, independent copies of all critical data.
  3. No Liability for Backup Failure or Corruption. COMPANY IS NOT LIABLE FOR ANY LOSS, CORRUPTION, INCOMPLETENESS, DELETION, OR INABILITY TO ACCESS OR RESTORE CUSTOMER CONTENT OR ANY BACKUP, REGARDLESS OF CAUSE, INCLUDING WITHOUT LIMITATION HARDWARE FAILURE, SOFTWARE ERROR, CORRUPTED OR FAILED BACKUPS, HUMAN ERROR, SECURITY INCIDENTS, THIRD-PARTY ACTS, OR FORCE MAJEURE. The fact that Company performs and audits backups does not create any warranty, guarantee, or assumption of liability for the data itself.
  4. Restoration Assistance. Where feasible, Company may, in its sole discretion, provide restoration assistance. Any such assistance is provided without warranty, may require additional fees, and carries no guarantee of completeness or accuracy.
  5. High-Risk Data. If you host mission-critical or regulated data, you must implement additional redundancy on your side, such as verified off-site replication or mirrored copies.
  6. Survival. This Section 4 survives expiration or termination of this Agreement.

5. Customer Representations and Warranties

  1. You represent and warrant that: (i) you own or are validly licensed to use all Customer Content and have obtained all necessary rights, consents, and permissions; (ii) your use, publication, and display of Customer Content will not infringe any intellectual property right or violate any privacy, publicity, defamation, or other right of any person; (iii) you will comply with all applicable laws in your use of the Services; and (iv) you will use commercially reasonable efforts to keep Customer Content free of viruses, malware, and other malicious code.
  2. You are solely responsible for all taxes associated with your website and online activities, other than taxes on Company’s net income.
  3. You grant Company the limited right to host, cache, copy, store, transmit, and back up Customer Content solely as needed to provide and operate the Services. Except for this limited right, Company acquires no ownership of Customer Content.
  4. AI-Generated Content. You represent that any AI-generated content you host complies with applicable law, does not infringe third-party rights, and is disclosed as AI-generated where required. You remain fully responsible for AI-generated content as if it were human-created.

6. Billing and Payment

  1. You will pay all fees for the Services as set forth at signup. Company may change fees effective upon renewal, on reasonable notice.
  2. Taxes. Fees do not include sales, use, or other applicable taxes (excluding taxes on Company’s net income). Applicable taxes, including any state or local technology, digital, or services tax, will be added to your invoice as a separate charge and paid by you.
  3. Payment Terms. Unless otherwise stated, fees are due on the invoice date. Amounts not paid when due may accrue a late fee of $15.00 and interest at 1.5% per month or the maximum permitted by law, whichever is less.
  4. Suspension for Nonpayment. If any amount remains unpaid seven (7) days past due, Company may suspend or terminate Services. A reasonable reinstatement fee, not to exceed $50.00, may apply to restore suspended accounts.
  5. Authorization. YOU AUTHORIZE COMPANY TO CHARGE YOUR PAYMENT METHOD ON FILE FOR ALL FEES, INCLUDING RENEWAL TERMS, AS DESCRIBED IN SECTION 2.
  6. Collection and Chargebacks. If Company must use a collection agency or attorney to collect past-due amounts, you agree to pay reasonable collection costs and attorneys’ fees actually incurred, to the extent permitted by law. Returned payments and chargebacks may each incur a processing charge of up to $35.00. Disputing a charge does not suspend your obligation to pay undisputed amounts.

7. Service Tiers and Resource Use

The Services are intended for normal operation of a WordPress website and related email. To protect performance and stability for all customers, you agree not to use resources in a manner materially inconsistent with typical WordPress hosting use. Sustained or excessive resource use (for example, persistent CPU saturation, runaway database queries, or use of the Services as bulk file distribution or off-site storage unrelated to your website) is not permitted. If your usage consistently exceeds the resources of your plan, Company may, on at least seven (7) days’ written notice to your account email, recommend or apply an appropriate plan tier and bill at the corresponding rate, or work with you to optimize your site. Company will use reasonable efforts to discuss options with you before changing your plan.

8. Acceptable Use Policy

You may use the Services only for lawful purposes. The following are prohibited:

  • Illegal activity, including fraud, distribution of illegal content, or infringement of any patent, copyright, trademark, trade secret, or other intellectual property right;
  • Pornographic or obscene material, or any child sexual abuse material (which will be reported as required by law);
  • Unsolicited bulk or commercial email (spam), as detailed in our Anti-Spam Policy (Section 22);
  • Malware, phishing, denial-of-service activity, attempts to breach security, or unauthorized access to any system, network, or account;
  • Cryptocurrency mining, blockchain validation, or similar computationally intensive activity without written permission;
  • Training AI/ML models or large-scale automated data harvesting on our infrastructure without written permission;
  • Any activity that monopolizes server resources or degrades service for other customers.

Company does not routinely monitor Customer Content but may take corrective action, including removal of content, suspension, or termination, upon notice of a possible violation. Company is not liable to you for corrective action taken in good faith under this Section.

9. License to Operate the Service

You grant Company a non-exclusive, royalty-free license to host, cache, copy, store, transmit, and back up Customer Content and your website solely to the extent necessary to provide and operate the Services. You agree that such caching and backup do not infringe your or any third party’s intellectual property rights. Company may take corrective action with respect to malicious code or abusive activity, or to comply with law or lawful requests, without liability to you.

10. Intellectual Property

Company grants you a limited, non-exclusive, non-transferable license to use Company’s technology solely to access and use the Services during the term. All right, title, and interest in the Services and Company’s trademarks, software, and other intellectual property remain with Company. You may not reverse engineer, decompile, or attempt to derive source code from Company technology. Nothing in this Agreement licenses you to use or resell Company’s marks.

11. Domain and Parked Domain Services

If you register or park a domain through Company, you agree to the applicable annual fee and to the policies of the relevant registrar and ICANN, including the Uniform Domain Name Dispute Resolution Policy (UDRP). Domain fees are non-refundable. You are responsible for keeping your payment method current; absent timely cancellation as described in Section 2, domain services continue and are billed at then-current rates. Upon termination, you are responsible for transferring or updating your domain and nameserver records. Company will not transfer your website to another provider on your behalf.

12. Disclaimer of Warranties

You use the Services at your own risk. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, AND SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING BACKUP AVAILABILITY, INTEGRITY, OR RESTORABILITY AS SET FORTH IN SECTION 4. No advice or information obtained from Company creates any warranty not expressly stated here. This Section survives termination.

13. Limited Service Warranty

Company warrants that the Services will be performed in a manner consistent with generally applicable industry standards. Your sole and exclusive remedy for breach of this warranty is, at Company’s option, re-performance of the affected Services or a service credit as described in the SLA (Section 16). You must notify Company in writing within thirty (30) days of the issue. This warranty does not apply to issues caused by factors outside Company’s reasonable control, your acts or omissions, or your or a third party’s equipment or applications.

14. Limitation of Liability

  1. Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF USE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. Liability Cap. COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT, UNDER ANY THEORY OF LIABILITY, WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  3. Data and Backups. WITHOUT LIMITING SECTION 4, COMPANY IS NOT LIABLE FOR ANY LOSS, CORRUPTION, OR INABILITY TO RESTORE CUSTOMER CONTENT OR BACKUPS, REGARDLESS OF CAUSE. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUPS.
  4. Scope. These limitations apply to all claims, whether in contract, tort, strict liability, or otherwise, except they do not apply to a party’s fraud or willful misconduct, and do not limit your indemnification obligations or payment obligations. This Section reflects an agreed allocation of risk and survives termination.

15. Indemnification

You agree to defend, indemnify, and hold harmless Company and its officers, members, employees, and agents from any third-party claims, damages, losses, liabilities, and reasonable expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use of the Services; (ii) your violation of this Agreement or the AUP; (iii) any breach of your representations or warranties; (iv) Customer Content; (v) your violation of any law or third-party right; or (vi) the acts or omissions of your end users. This obligation survives termination.

16. Service Level Agreement (SLA)

  1. Uptime. Company will use commercially reasonable efforts to maintain 99.9% monthly uptime for the Services.
  2. Exclusions. Downtime does not include scheduled or emergency maintenance, force majeure events, issues caused by Customer Content or applications, or matters outside Company’s reasonable control.
  3. Service Credits. If monthly uptime falls below 99.9%, you may request a service credit: 5% for 99.0%–99.9%, 10% for 98.0%–98.99%, and 20% below 98.0%. Service credits are your sole and exclusive remedy for downtime and must be requested within thirty (30) days.

17. Server Migration and Infrastructure Changes

Company may migrate your Services between servers, data centers, or infrastructure providers for performance, maintenance, security, legal compliance, business continuity, or cost reasons. For non-emergency migrations, Company will provide at least seventy-two (72) hours’ notice to your account email; emergency migrations may occur without prior notice. Company will use commercially reasonable efforts to preserve your data, configurations, and service levels and to minimize disruption. IP addresses may change; you are responsible for updating DNS if notified. No specific server, location, or provider is guaranteed. Service credits under the SLA are your sole remedy for migration-related downtime.

18. Data Protection and Privacy

  1. Company will process personal data in accordance with its Privacy Policy and applicable data protection laws, and will implement commercially reasonable technical and organizational security measures appropriate to the risk, including encryption in transit and at rest and access controls.
  2. Roles. Where applicable, Company acts as a data processor and Customer as the data controller. Customer is responsible for having a lawful basis for processing, for responding to data-subject requests, and for maintaining its own records of processing.
  3. Breach Notification. If Company becomes aware of a personal data breach affecting Customer’s data, Company will notify Customer without undue delay and consistent with applicable law, and will reasonably cooperate in investigation and mitigation.
  4. International Transfers. Any international transfers will use appropriate safeguards where required.
  5. Retention. Following termination, Company will delete or return Customer data within a reasonable period unless longer retention is required by law.

19. DMCA Compliance

Company respects intellectual property rights and responds to valid notices under the Digital Millennium Copyright Act. Notices of claimed infringement should be submitted via our abuse form or by emailing info@wpfarm.com to Company’s designated agent. A valid notice must include the elements required by 17 U.S.C. § 512(c)(3), including identification of the work and the allegedly infringing material, your contact information, a good-faith statement, and a statement under penalty of perjury. Customers may submit counter-notifications meeting the statutory requirements. Company maintains a policy of terminating repeat infringers in appropriate circumstances.

20. Content Moderation and Removal

Company may remove or disable Customer Content without prior notice if it receives a valid legal notice or court order, detects malware or a security threat, identifies infringing material, or determines the content violates this Agreement or poses a risk to other customers or infrastructure. You remain responsible for maintaining backups of your content.

21. Arbitration Agreement and Class Action Waiver

  1. Except as provided below, you and Company agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Services (“Dispute”) will be resolved by binding individual arbitration rather than in court. This means you and Company are each waiving the right to a trial by judge or jury and the right to participate in a class or representative action.
  2. Pre-Arbitration Notice. Before initiating arbitration, you must first give Company an opportunity to resolve the Dispute by sending written notice via our support team including your name, address, a description of the Dispute, and the relief sought. If the Dispute is not resolved within forty-five (45) days, either party may initiate arbitration.
  3. Procedures. Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, before a single arbitrator. The arbitrator decides all issues, including arbitrability. The Federal Arbitration Act governs.
  4. Class Action Waiver. ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.
  5. Location. Arbitration will take place in the State of Maryland or, at your election, in the federal judicial district of your residence, or may be conducted by videoconference or on documents where the rules permit.
  6. Costs and Fees. Each party bears its own fees and costs except as the arbitrator may award under applicable law. The arbitrator may award any relief a court could award on an individual basis.
  7. Injunctive and Small-Claims Carve-Out. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

22. Anti-Spam Policy

Company maintains a zero-tolerance policy for spam. You may not use the Services to send unsolicited bulk or commercial email, use forged or misleading headers or addressing, operate open mail relays, or host sites promoted through spam. Company monitors for abuse and may suspend or terminate accounts engaged in spam, and may recover its reasonable costs of investigation and remediation. Unlawful email may subject senders to civil and criminal penalties under applicable law. Report spam to our support team.

23. Network and Security Conduct

You may not attempt to circumvent authentication or security of any host, network, or account, access data not intended for you, probe or scan other networks, or interfere with or deny service to any user, host, or network. You are responsible for configurations within your control. If your account is the source or target of an attack that adversely affects our network or other customers, Company may suspend the affected Services and will work with you to resolve the issue. Company cooperates with lawful investigations of security violations. Company may recover its reasonable costs of investigating abuse complaints.

24. Right to Audit

Company may, on reasonable notice, audit your use of the Services to confirm compliance with this Agreement, and you agree to reasonably cooperate. Material non-compliance discovered through an audit may result in suspension, additional fees for unauthorized usage, or termination.

25. Survival

The following survive termination: Section 4 (Backups and Data Loss), Section 12 (Disclaimer of Warranties), Section 14 (Limitation of Liability), Section 15 (Indemnification), Section 21 (Arbitration), intellectual property rights, confidentiality obligations, and any unpaid fees.

26. Miscellaneous

  1. Governing Law; Venue. This Agreement is governed by the laws of the State of Maryland, excluding its conflict-of-law rules. Subject to the arbitration provisions in Section 21, the state and federal courts located in Maryland have exclusive jurisdiction over any matter not subject to arbitration.
  2. Independent Contractors. The parties are independent contractors; nothing creates an agency, partnership, or joint venture.
  3. Amendments. Company may update these Terms from time to time. For material changes, Company will provide notice by email to your account address or by prominent notice on our website at least fourteen (14) days before they take effect. Your continued use of the Services after the effective date constitutes acceptance. Other terms may not be modified except in a writing agreed by both parties.
  4. Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain in effect.
  5. Waiver. No failure or delay in exercising any right operates as a waiver.
  6. Assignment. You may not assign this Agreement without Company’s written consent. Company may assign it and may use subcontractors. This Agreement binds permitted successors and assigns.
  7. Force Majeure. Neither party is liable for delays or failures (other than payment obligations) caused by events beyond its reasonable control.
  8. Notices. Company may provide notice by email to your account address. You may provide notice through our support team.
  9. Entire Agreement. This Agreement, together with the policies referenced herein and our Privacy Policy, is the entire agreement between the parties regarding the Services and supersedes prior agreements on the subject.
  10. Electronic Communications. You consent to receive communications relating to your account and the Services electronically.

27. Civil Subpoena and Legal Process

Company’s Privacy Policy prohibits the release of customer or account information without the customer’s permission, except as required by law or to comply with valid legal process properly served on Company.

  1. Submitting a Subpoena. If you seek the identity or account information of a Company customer in connection with a civil matter, you must submit a valid subpoena, together with a contact name and phone number for verification, through our support team. Company may take reasonable steps to verify the authenticity of any subpoena before responding.
  2. Customer Notice and Opportunity to Object. Upon receipt of a valid civil subpoena, Company will promptly notify the affected customer by email or mail. Absent an emergency or a court order to the contrary, Company will not immediately produce the requested information and will allow the customer a reasonable opportunity to move to quash or otherwise object to the subpoena.
  3. Contents of Communications. Company will not produce the contents of electronic communications (such as the body of email messages), as the Electronic Communications Privacy Act and Stored Communications Act, 18 U.S.C. § 2701 et seq., generally prohibit a service provider from disclosing such contents, even under subpoena, except in limited circumstances permitted by law.
  4. Cost Recovery. The party requesting information agrees to pay Company’s reasonable costs of responding, including research time billed at $120.00 per hour, shipping at cost, and a reasonable charge for copies or electronic media. Company will invoice these costs, payable within thirty (30) days of the invoice date.
  5. Supporting Documentation. Company reserves the right to request a copy of the complaint and any supporting documentation demonstrating how the requested account or information relates to the underlying matter.

If you have questions about these Terms, please contact us.